Terms and Conditions

Terms of Service 

 www.rose-riva.co.uk is a site owned and operated by Rose Riva Ltd (“Rose Riva” / “we”, “us”, “our”), company number 11385783, which is registered within the United Kingdom at the address: Rose Riva, Clavering House, Clavering Place, Newcastle Upon Tyne, Tyne and Wear, NE1 3NG


1. Agreement to Terms 

1.1 – These Terms & Conditions govern your use of the Rose Riva website (the “Site”) and the rental of our handbags (the “Service”). 

1.2 – By using our Site and Service you accept these Terms & Conditions and you agree to comply with them.  

1.3 – This agreement is binding between you and us as soon as you: 

1.3.1 – You receive the confirmation for your account and logins from us; or 

1.3.2 – You access or use parts of our site that are not dependent on creating an account. 

1.4 – If you do not agree with these Terms & Conditions you must not use our Site or Service. 

1.5 – We recommend that you print a copy of these Terms & Conditions for future reference. 


2. Modification of the Terms 

2.1 – We reserve the right to modify these terms and conditions at any time without the consent of any other parties. 

2.1. – These changes will be documented in this section of the site and it is our customer’s responsibility to check this each time they use our site or services.


3. Account 

3.1 – You can only sign up for an account if you are 18 years of age and are a resident of the UK. 

3.2 – To sign up you will provide us with your name, address, contact number, payment details and any other identification details we require. The information you submit is yours, accurate, complete and up to date. 

3.3 – As part of the registration process, we have the right to carry out a soft credit check for identification purposes only. This will not affect your credit score in any way. 

3.4 – You are solely responsible for maintaining the accuracy of your account information on our site 

3.5 – We reserve the right to decline any application at our discretion. 

3.6 – The responsibility of the security of your accounts information and access solely down to the named individual in the account. You are also responsible for all activities, including purchases under your account, whether or not you actually authorised them. We take no liability for any loss or damage from unauthorised access or use. 

3.7 – We have the right to suspend, terminate, or remove your account at any time at our own discretion due to any of the reasons that are or are not defined in these terms.

3.8 – It is your responsibility to notify us of any unauthorised use or access of your account you know of or suspect. 


4. The Bag 

4.1 – All bags offered on our site are in good condition. 

4.2 – All bags are 100% genuine and are certified by external authentication services. 

4.3 – We source all our bags from vetted suppliers who vouch for their authenticity. 

4.4 – The bags are as described in the site’s listings. However, the photographs are not contractually binding. The bags may differ slightly from these photographs. By using our services you agree that these photographs are only indicative of the exact quality of the bag. 

4.5 – All our bags are specially cleaned and maintained after each rental period. 


5. Borrowing A Bag 

5.1 – You can only use our service after you have successfully signed up to our website and passed our identification checks. This will be confirmed in the browser or by email. 

5.2 – As one of our customers, you can only hire or rent a single bag at a time. 

5.3 – We provide the length of the rental term on each product page of our site. You agree to rent the product for only the agreed time at checkout. We have the right to amend this at any time and at our own discretion.  

5.4 – A bag will only be dispatched after we have received full payment for the rental period as detailed on our website. 

5.5 – We will, by the use of video, record the condition the bag is on the day of sending. This will be kept on our records to use to compare of the state of the returned bag against. 


6. Payments 

6.1 – Any rental, delivery or damage fees shall be charged directly to your payment method. 

6.2 – You give us and our Payment Supplier the pre-approval to confirm if your debit\credit card or other payment method is legitimate and has the sufficient funds\credit to cover your instalments. 

6.3 – All payments on our site are in GBP and are inclusive of UK VAT. 

6.4 – On top of the initial rental payment, there will be an additional fee of £50 which will be refunded (to the same payment method you purchased the service) on the successful return of the bag undamaged. 

6.5 – We use a third party supplier (“Payment Supplier”) to collect and process your payments for our services. 

6.6 – The Payment Supplier is responsible and we shall not be liable for any matter in connection with the processing of payments. 

6.7 – You agree to notify us or our Payment Supplier of any issues or discrepancies in respect to payments within 60 days after they first appear in your account. If you do not notify us within 60 days you agree to waive your right to dispute these issues. 


7. Delivery 

7.1 – We will only deliver our bags to the address authorised by you on the initial order. 

7.2 – The delivery of the bag will be within 3 days of your order being confirmed and identity checked successfully if required. 

7.3 – We will, by the use of video, record us packing the parcel up to show us sealing the bag with our protective tape for confirmation we have sent our product via our courier. 

7.4 – Each parcel will be sent via secure courier and will have security seals on the product. It is your responsibility to confirm that the received parcel’s security seal has not been tampered with before you or your representative sign for the parcel. 

7.5 – Our bag will be sent in original Rose Riva packaging with pre-paid, pre-addressed packaging that includes return instructions. 

7.6 – The rental period of the bag starts on the courier’s initial attempt of delivery, whether you are there to sign for the bag or not. 

7.7 – Our bags will only be delivered if they are signed for at the address agreed for delivery and will not be left without a signature. 


8. Receiving the bag 

8.1 – As soon as the item has been signed for all the risk and responsibility for the bag will immediately pass to you.  

8.2 – You are required, by these terms and conditions, to take care of the bag we send you, so it is returned to us, after the rental period, in the same condition we sent it to you.  

8.3 – You agree to take precautions that the bag does not become damaged in your care. You agree to not expose the bag to the following (and any other forms of potential damage not listed) 

  • Makeup 
  • Moisture 
  • Strong variations of temperature 
  • Excessive Sunlight 
  • Humidity 
  • Impact \ Shock 

8.4 – You may not clean the bag with anything but the dry cloth and instructions we provide with the bag. 


9. Return of Bags 

9.1 – The customer must return the original bag to Rose Riva. 

9.2 – All bags will be returned securely in the packaging provided and as the instructions advise you to do so. 

9.3 – The courier will pick up the handbag from a pre-determined destination as agreed with Rose Riva or the courier direct. 

9.4 – You agree to return the bag to us via our courier service immediately as the rental period has ended. If you exceed the date of return you will be charged for another week\month of rental. You agree to authorise us to take payment from your payment method. 

9.5 – All returns of each bag will be documented, by video or picture evidence, to validate the returned bags identity and or condition. 


10. Late Fees 

10.1 – If you return the item past the due date of the Rental Period, you will be charged additional fees equal to £25 for each day the Product is late and not returned to us (“Late Fees”). 

10.2 -We will take the initial 2 days Late Fees from the £50 deposit. Any additional Late Fees will be recovered by  

10.3 – If our rental product has not been returned to us within 10 days after the agreed rental period has ended, Rose Riva will consider the product as not-returned and will in addition to late fees start proceedings of collection for the full price of the rental item. 


11. Damages and Liability 

11.1 – You will not be held responsible for any damage we class as normal wear and tear of our rental bags. On receipt of bag and validation of condition, we will return your £50 deposit. 

11.2 – If you return the bag with major damage or damage beyond normal wear and tear you agree to be liable for any repairs or cleaning the bag receives to return it back to its original condition. 

11.3 – You are responsible for all delivery costs we incur from the bag being repaired. 

11.4 – If the bag is damaged beyond repair, then you are responsible to pay Rose Riva the full replacement cost on a new for old basis. 

11.5 – The initial deposit of £50 will be deducted from any final cleaning\repair\delivery\replacement costs that have occurred from any damages occurred. If the cost exceeds this £50 then we will invoice you and take the extra payment for the additional charges. 

11.6 – We strongly advise but is not required, that you hold valid home content insurance. As part of this, you require to notify your insurer of the bag you are hiring to ensure full coverage for any damages or losses that may be incurred.  

11.7 – In case of loss, theft or any damage of the bag you are required to contact Rose Riva immediately through enquiries@rose-riva.co.uk 

11.8 – You are required to take dated evidence of any damage, loss or theft in the case of any of these occurrences.  

11.9 – We will conduct an investigation into any counterfeit, lost or stolen bags and may inform the relevant authorities and report the Products as stolen and will take steps to recover the monies for the rental goods. 


12. Ownership 

12.1 – The title of the bag remains with Rose Riva at all times. You have no right, title or interest in the bag, except that we have lent it lent to you. 

12.2 – The agreement between us entitles you to use the bag for personal use only. You agree that you will not resell, loan out, allow another person to use or use for any commercial or professional use. 


13. Loss or Counterfeit 

13.1 – You agree that the bag returned will be the authentic and same bag we sent you.  

13.2 – If any counterfeit or different items are received by us this will be documented and the cost of replacing the bag will be passed onto you. 

13.3 – If you lose the bag you are responsible for the full cost of replacing the bag. 

13.4 – You agree that in the case of a return of a counterfeit bag then we will class the Products as stolen and will take steps to recover the monies for the rental goods which includes informing the relevant authorities. 


14. Limitation of Liability 

14.1 – Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors or fraud or fraudulent misrepresentation. 

14.2 – We only supply the Products for private use. If you use the Products for any business purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. 

14.3 – If you are dissatisfied with the Rental Service, the Site, or these Terms, your only remedy under these Terms shall be to terminate the Rental Service and return our goods and to discontinue your use of the Site. Without limiting the preceding sentence, we shall have no liability for any failure or delay resulting from any matter beyond our reasonable control.